Dispute Resolution

Ultima Markets strive to deliver exceptional service to our clients. We place the utmost importance on our client's feedback, suggestions, and concerns.

How do I resolve my issue?

If you are dissatisfied with the services provided by Ultima Markets, please contact our Customer Support team at info@ultimamarkets.com.

For trading disputes, all clients are encouraged to address the issue with us immediately following its occurrence. We will address your inquiries promptly.

To facilitate our team's investigation and expedite the resolution of your concerns, we kindly request you to provide us with additional information such as:

  • 1. Your name
  • 2. Your trading account number (and order number if possible)
  • 3. A summary of your complain
  • 4. Supporting documents (such as screenshots, trading statements, etc.)

Who is The Financial Commission?

  • Ultima Markets is a member of The Financial Commission, an international independent body responsible for resolving disputes in the Forex and CFD markets.
  • The commission ensures that traders and brokers address their concerns fairly and transparently.
  • Additionally, all traders are offered enhanced protection through a dedicated Compensation Fund.
  • The fund will cover judgements issued by the Financial Commission with up to €20,000 per client (subject to the Commission's Terms and Conditions).
  • In the event of an unresolved dispute with Ultima Markets, clients may file a complaint with The Financial Commission.
For more details, please visit The Financial Commission website.

LINKS

LEGAL

Legal Documents

CONTACT US

info@ultimamarkets.com

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Ultima Markets is a member of The Financial Commission, an international independent body responsible for resolving disputes in the Forex and CFD markets.

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All clients of Ultima Markets are protected under insurance coverage provided by Willis Towers Watson (WTW), a global insurance brokerage established in 1828, with claims eligibility up to US$1,000,000 per account.  

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Ultima Markets is the first CFD broker to be part of United Nations Global Compact.

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RISK DISCLOSURE

Risk Warning: Trading Forex and CFDs carries the risk of losing substantially more than your initial investment and should only be traded with money you can afford to lose. You do not own or have any rights to the assets that underlying the derivatives (such as the right to receive dividend payments). Ensure you fully understand the risks involved. Trading leveraged products may not be suitable for all investors. Before trading, please take into consideration your level of experience, investment objectives and seek independent financial advice if necessary. Please consider our legal documents and ensure that you fully understand the risks before you make any trading decisions.

General Advice Warning: The information on this website is a general nature only and any advice has been prepared without taking account of your objectives, financial situation or needs. Accordingly, before acting on the advice, you should consider the appropriateness of any advice having regard to your objectives, financial situation and needs, and after considering the legal documents.

Regional Restrictions:This information or devices on this website is not directed or offered to residents of certain jurisdictions such as the United States, North Korea etc. For more information, please contact our customer support team.

Ultima Markets, a trading name of Ultima Markets Ltd, is authorized and regulated by the Financial Services Commission "FSC" of Mauritius as an Investment Dealer (Full-Service Dealer, excluding Underwriting) (license No. GB 23201593). The registered office address: 2nd Floor, The Catalyst, 40 Silicon Avenue, Ebene Cybercity, 72201, Mauritius.

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